Privacy Policy

👋Overview

Eatopia is an AI powered nutrition companion designed to support people managing IBS and gut health. We are built by a Registered Dietitian and take your privacy seriously, especially when it comes to your health information.

This Privacy Policy explains what data we collect, how we use it, and how we protect it. By using Eatopia, you agree to the practices described below.

📋Information We Collect

To provide personalized nutrition guidance, we collect the following types of information:

• Account information: your name, phone number, and email address
• Health profile: your health conditions (such as IBS subtype), dietary restrictions, and food sensitivities
• Religious and cultural dietary practices: any faith based or cultural dietary preferences you share with us (such as halal, kosher, or fasting practices)
• Meal logs: descriptions of what you eat and drink, including photos if you choose to share them
• Symptom tracking: your reported symptoms, mood scores, and Bristol stool scale scores
• Usage data: how you interact with the app, including message timestamps and feature usage

We do not collect payment card information directly. All payments are processed securely through Stripe.

🔍How We Use Your Data

We use your information for the following purposes:

• Personalized nutrition guidance: tailoring meal recommendations, FODMAP analysis, and dietary suggestions to your specific needs
• AI powered analysis: processing your meal logs and symptoms to identify patterns and provide actionable insights
• Care team coordination: sharing relevant data with your assigned Registered Dietitian if you are on a care plan
• Service improvement: understanding usage patterns to improve Eatopia's features and accuracy
• Communication: sending you check-ins, progress updates, and support messages via SMS

🤖AI Processing Disclosure

Eatopia uses Anthropic's Claude AI to analyze your meal logs, symptoms, and health data in order to provide personalized nutrition guidance.

Anthropic (the company behind Claude AI) does not use your data to train their models. Your information is processed and not retained by Anthropic beyond what is needed to generate a response.

🔒Data Storage and Security

We take reasonable measures to protect your data:

• All data is transmitted using industry standard encryption (TLS/SSL)
• Health information is stored in secure, access controlled databases
• Access to personal data is limited to authorized personnel only
• We regularly review and update our security practices

🔗Third Party Services

We use the following third party services to operate Eatopia:

• Anthropic (Claude AI): processes de-identified health and nutrition data to generate personalized guidance
• Stripe: handles all payment processing securely. We never see or store your full payment card details.
• Amazon Web Services (AWS): provides infrastructure for data storage and SMS messaging via AWS SNS

Each of these services has its own privacy policy governing how they handle data. We encourage you to review their policies as well.

📦Data Retention and Your Rights

We retain your data for as long as your account is active or as needed to provide you with our services. You have the following rights regarding your data:

• Access: you can request a copy of the personal data we hold about you
• Correction: you can ask us to correct any inaccurate information
• Deletion: you can request that we delete your account and all associated data. We will process deletion requests within 30 days.
• Export: you can request an export of your data in a portable format

To exercise any of these rights, please contact us at support@eatopiahealth.com.

👶Children's Privacy

Eatopia is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@eatopiahealth.com.

📝Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If we make significant changes to how we handle your health information, we will notify you via SMS or email before the changes take effect.

📬Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out:

• Email: support@eatopiahealth.com